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Help & Support

Get the help you need with your TRAKITO GPS tracker. We're here for you.

How Can We Help?

Support Resources

Find answers, guides, and direct support for your TRAKITO device.

Getting Started

New to TRAKITO? Follow our step-by-step setup guide to get tracking in minutes.

1 Charge your device fully
2 Download the TRAKITO App
3 Turn on the device
4 Register & pair in the app
5 Start tracking!

TRAKITO App

Download our free app for iOS and Android to manage all your tracking devices.

Download on theApp Store
Get it onGoogle Play

Contact Support

Our support team is available to help with technical issues and questions.

Email Support support@trakito.eu
Phone Support +30 2310 944433
Hours Mon-Fri 09:00-16:00, Sat 10:00-14:30

Warranty & Returns

All TRAKITO devices include a 2-year warranty. Learn about our return policy.

  • 2-year manufacturer warranty
  • 14-day return policy
  • Free shipping on replacements
  • Dedicated repair service
GPS tracker guides

Which GPS tracker do you need?

Pick what you want to protect. Each guide explains what matters, which TRAKITO tracker fits, what it costs in total and what it can't do.

GPS tracker for your car Hidden magnetic, plug-in or hardwired trackers with theft alerts. GPS tracker for motorcycles and scooters Alerts the moment your bike is moved, lifted or touched. GPS tracker for bikes and e-bikes A tracker hidden inside a working rear light. GPS tracker for children SOS button and safe-zone alerts, no screen, no calls to answer. GPS tracker for elderly parents One-press SOS and a phone call to family when help is needed. GPS tracker for dogs Collar tracker with live tracking, escape alerts, light and buzzer. GPS tracker for cats 41 g tracker to see where your cat goes and find them fast. GPS tracker for luggage and travel Know which city your suitcase is in, not where a stranger's phone last saw it. Magnetic GPS tracker with long battery life Snaps onto steel in seconds, no wiring, and runs for months on one charge. Mini GPS tracker: small and discreet 25 g, built-in magnet, fits where a normal tracker won't. GPS tracker for boats Know when your boat leaves the marina, from anywhere in the EU. GPS tracking for a small fleet Two to twenty vans, cars or trucks on one account — without a fleet contract. GPS tracker subscription, explained What the monthly plan pays for, and the real total cost.

GPS tracker guides

Troubleshooting

Common Issues & Solutions

Quick fixes for the most common questions.

Device Not Showing Location

  • Ensure the device is powered on (LED indicator)
  • Move the device to an open area with clear sky view
  • Wait 2-3 minutes for GPS signal acquisition
  • Check that your subscription is active

Battery Draining Quickly

  • Reduce tracking update frequency in app settings
  • Enable battery saving mode
  • Check that the device is in a location with adequate signal
  • Ensure using the included USB-C cable for charging

Not Receiving Alerts

  • Check push notification permissions in your phone settings
  • Verify alert settings in the TRAKITO app
  • Ensure geo-fence zones are properly configured
  • Check that your device has cellular connectivity

Connection Issues

  • The device uses built-in SIM — no separate SIM needed
  • Check for network coverage in your area
  • Restart the device by holding the power button for 5 seconds
  • Contact support if issues persist
FAQ

Frequently Asked Questions

TRAKITO trackers use GPS satellites, cellular networks (4G/LBS), and WiFi signals to determine precise location. Data is transmitted via 4G to our secure cloud platform, accessible through the TRAKITO app or web portal in real-time.
No! All TRAKITO devices come with a built-in SIM card and 1 month of free subscription. Simply turn on the device, download the app, and start tracking — no extra setup required.
Battery life varies by model: TRP-910 (700mAh) about 7-10 days in normal use with Smart Sleep Mode, TRP-920 (1,500mAh) 15-20 days, TRM-700 (5,000mAh) up to 50 days, TRM-700B (10,000mAh) up to 100 days, TRM-700C (20,000mAh) up to 180 days. The TRC-820 plugs into car power. On the TRP-910 the reporting interval is adjustable from 30 seconds to 24 hours; a fixed 1-minute interval with Smart Sleep Mode off transmits continuously and lasts considerably less, so 5 or 10 minutes with sleep mode on suits a school day.
The TRM-700, TRM-700B and TRM-700C models feature IP65 water resistance, protecting against dust and water jets. Suitable for outdoor use in rain and harsh weather.
After the first free month, choose the plan that suits you: 3 months €24.90 (€8.30/month), 6 months €39.90 (€6.65/month), 12 months €69.90 (€5.82/month) or 24 months €129.90 (€5.41/month). Flexible billing with no long-term contracts.
Yes! The TRAKITO app supports multiple devices. Monitor all trackers from a single account with individual geo-fences and separate alerts for each.
View All FAQs

Still Need Help?

Our support team is ready to assist you. Get in touch and we'll respond within 24 hours.

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