Help & Support
Get the help you need with your TRAKITO GPS tracker. We're here for you.
How Can We Help?
Support Resources
Find answers, guides, and direct support for your TRAKITO device.
Getting Started
New to TRAKITO? Follow our step-by-step setup guide to get tracking in minutes.
1 Charge your device fully
2 Download the TRAKITO App
3 Turn on the device
4 Register & pair in the app
5 Start tracking!
TRAKITO App
Download our free app for iOS and Android to manage all your tracking devices.
Contact Support
Our support team is available to help with technical issues and questions.
Email Support
support@trakito.eu
Phone Support
+30 2310 944433
Hours
Mon-Fri 09:00-16:00, Sat 10:00-14:30
Warranty & Returns
All TRAKITO devices include a 2-year warranty. Learn about our return policy.
- 2-year manufacturer warranty
- 14-day return policy
- Free shipping on replacements
- Dedicated repair service
Troubleshooting
Common Issues & Solutions
Quick fixes for the most common questions.
Device Not Showing Location
- Ensure the device is powered on (LED indicator)
- Move the device to an open area with clear sky view
- Wait 2-3 minutes for GPS signal acquisition
- Check that your subscription is active
Battery Draining Quickly
- Reduce tracking update frequency in app settings
- Enable battery saving mode
- Check that the device is in a location with adequate signal
- Ensure using the included USB-C cable for charging
Not Receiving Alerts
- Check push notification permissions in your phone settings
- Verify alert settings in the TRAKITO app
- Ensure geo-fence zones are properly configured
- Check that your device has cellular connectivity
Connection Issues
- The device uses built-in SIM — no separate SIM needed
- Check for network coverage in your area
- Restart the device by holding the power button for 5 seconds
- Contact support if issues persist
FAQ
Frequently Asked Questions
TRAKITO trackers use GPS satellites, cellular networks (4G/LBS), and WiFi signals to determine precise location. Data is transmitted via 4G to our secure cloud platform, accessible through the TRAKITO app or web portal in real-time.
No! All TRAKITO devices come with a built-in SIM card and 1 year of free subscription. Simply turn on the device, download the app, and start tracking — no extra setup required.
Battery life varies by model: TRP-920 (1,500mAh) 15-20 days, TRM-700 (5,000mAh) up to 50 days, TRM-700B (10,000mAh) up to 100 days, TRM-700C (20,000mAh) up to 180 days. The TRC-820 plugs into car power. Battery saving mode extends standby times.
The TRM-700, TRM-700B and TRM-700C models feature IP65 water resistance, protecting against dust and water jets. Suitable for outdoor use in rain and harsh weather.
After the first free year, renew with affordable plans: €11/month, €62/year (€5.17/month), or €99 for 2 years (€4.13/month). Flexible billing with no long-term contracts.
Yes! The TRAKITO app supports multiple devices. Monitor all trackers from a single account with individual geo-fences and separate alerts for each.
Still Need Help?
Our support team is ready to assist you. Get in touch and we'll respond within 24 hours.